- phone support
CONS:
- makes mistakes parsing past returns
- makes mistakes losing NOL carryforwards
- bad GUI on the app and near unusable on the web app
- deceitful. For example there are unnecessary animations to create the illusion of intense processing when parsing takes 1s at the most, checking against IRS rules no more than 10ms
CONCLUSION: I am surprised Intuit didn't land itself a class action lawsuit for making mistakes in tax filing. Their lobbying efforts sure pay off.
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