Tuesday, September 24, 2019

TurboTax - expensive bugs and manipulative tactics.

PROS:

  • phone support


CONS:

  • makes mistakes parsing past returns
  • makes mistakes losing NOL carryforwards
  • bad GUI on the app and near unusable on the web app
  • deceitful. For example there are unnecessary animations to create the illusion of intense processing when parsing takes 1s at the most, checking against IRS rules no more than 10ms

CONCLUSION: I am surprised Intuit didn't land itself a class action lawsuit for making mistakes in tax filing. Their lobbying efforts sure pay off.

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